Customer experience management

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Customer experience improvement

Do you need to attract new customers or to retain the existing ones?

Using data science and customer insights we will work together to make your products, services, and experiences address the real needs of your customers to drive their willingness to pay and loyalty.

# Human Centre Design # Experience Design # Design for Delight
# Consumer Insights # User Research # Customer Segmentation # Concept Testing

 

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Behavioural design

Do you want to understand the behaviour of your customers or employees and make them behave in a desired way or develop a new habit?

With proper research, we will help you understand how the users behave in a context, identify the challenges and map the potential barriers and opportunities for interventions. To develop solutions we combine a design process and behavioural economics and then test their effectiveness in hypothesis-driven experiments. All of that to nudge the population at stake towards better choices or new habitual routines.

# Behavioural Design # Behavioural Economics # Nudging # Behavioural Insights # Habits # Change Design

 

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Making employees and organizations grow together

Are you struggling to attract the right staff, retain them, and ensure they buy into the vision of the business?

With proper understanding of the needs and behaviours of your employees we will help you shape your value proposition: develop a cause for work, stimulate personal growth and improve their job satisfaction.

# Employee Centricity #Employee Engagement # Culture Sprint
# Employee Analytics # Behavioural Insights

 

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Increasing liveability and value of urban environments

Are you a mayor, city administrator or real estate developer who wants to increase the liveability of a city or to enhance the experience delivered by a building?

With proper understanding of context, culture and behaviour of people in the cities we can support you in meeting the needs of inhabitants, visitors and office users by finding solutions to local and complex urban issues.

# City as a Service # Liveable Cities # Urban Leadership # Stakeholders Mapping # Urban Strategy # Smart City # Friendly Building # Local Tax Revenue Growth

Read more
User expectations are important in airport accessibility (in Polish) part 1,
part 2