Inspirations and customer research
Are you wondering how else could you delight your customers or what’s wrong with your product or service? Are you looking for breakthrough insights which would enable your next innovation?
We will help you get inspirations from other domains, identify customer problems and needs, and find customer experience weaknesses in existing products and services. We will support you in building genuine understanding of how your customers experience a specific physical product, service or brand, - both qualitatively and quantitatively. Finally, we will assist you in collecting customer feedback on ideas, concepts and prototypes to reduce the risk of investing in new products and services – including assessment of willingness to pay and market sizing.
#Customer Research #Customer Insight #Trend Analysis #Ethnographic Research #IDIs #Service Safari #Customer Journey #UX tests #Risk Mitigation #Quantitative research #Survey #Benchmarking #Desk research
Read more